EO Charging is proud to announce that it has been named an approved partner for Shell’s fleet customers as they exit the US fleet software market. With a proven track record, EO offers unparalleled charge assurance, scalability, operational continuity, and industry-leading uptime exceeding 99.5%. Our platform-based approach will empower Shell’s customers to transition effortlessly to EO’s integrated solutions, allowing them to maintain business continuity with minimal disruption to their operations. 

Fleet electrification is a complex undertaking, which is why we’re witnessing a significant shift in the market, with major players like Shell choosing to focus on other key business areas. Our expertise in providing reliable, end-to-end electrification solutions for some of the world’s largest and most complex fleets which is why EO has been selected as an ideal partner for Shell’s customers, who will be seeking a new electrification provider for their transition.  

Fleet electrification presents unique challenges, requiring solutions that match the reliability and continuity of traditional internal combustion engine (ICE) operations. At EO, we tackle these complexities with a platform-based approach that seamlessly integrates hardware, software, and support services into a unified offering.  

We are committed to supporting Shell customers in driving the future of fleet electrification and enabling their customers to achieve sustainable, long-term operational success.  

Commercial Fleet Electrification: A Complex Challenge 

Fleet electrification is inherently complex, and businesses need solutions that ensure the same reliability and continuity as their traditional internal combustion engine (ICE) operations. At EO, we address these challenges with a platform-based approach that integrates hardware, software, and support services into a single, seamless offering.  

At EO Charging, we’ve been in a unique position over the past decade, working alongside the world’s largest and most complex fleets. From this experience, we’ve seen firsthand the mistakes made in fleet electrification strategies and have developed a unique framework to solve these challenges. Our platform-based approach stands out because we offer a comprehensive, integrated solution that combines hardware, software, and support services all in one offering. This means fleets can rely on our system for uptime, energy management, and seamless service integration. 

Platform-Based Approach: A Comprehensive, Scalable Solution 

Fleet electrification is more than just purchasing EVs and installing charging hardware. For fleets to operate as efficiently and reliably as traditional ICE vehicles, they need robust infrastructure and integrated software that works seamlessly together. EO Charging’s platform-based approach provides exactly that—a tightly integrated, scalable system that grows with your business needs. 

EO’s expertise, developed through collaborations with major players such as Amazon and Go-Ahead Group, has shaped a scalable architecture combining custom software and 24/7 service to ensure operational resilience, energy management, and monetisation. This open yet integrated platform approach enables fleet operators to unlock new business value, reduce costs, and optimise operations, all while maintaining the reliability necessary for commercial fleet success. 

Charge Assurance: Uptime and Operational Continuity 

EO Charging’s Charge Assurance Framework guarantees that fleets experience uptime rates exceeding 99.5%, setting a new benchmark in the industry. The framework is built upon a robust, future-proof charging infrastructure, combining scalable hardware, sophisticated software, and dedicated service support. This approach addresses the common challenges faced by early adopters of EVs, such as power fluctuations, connectivity issues, and user error—ensuring that fleets remain operational and ready to meet their needs. 

Key features of EO’s charge assurance offering include: 

• Custom Charging Station Management Software (CSMS): EO’s software provides fleet operators with a unified platform to manage all aspects of their charging infrastructure. Supporting open standards like OCPP and ISO 15118, it enables smart charging capabilities such as timed charging and dynamic charge allocation. 

• Real-time Monitoring and Diagnostics: EO’s system constantly monitors infrastructure health and performance, proactively identifying issues and taking corrective actions. If issues cannot be resolved automatically, 24/7 remote support is available to quickly resolve any problems, minimising downtime.

• Fault Resolution and Self-Healing: EO’s platform includes self-healing technology that automatically resolves 47% of system faults, helping to maintain high uptime without manual intervention. Fault diagnostics and resolution actions are tracked in real time, providing transparency and peace of mind.

• Site Protection and Power Management: EO’s energy management solution, EO Hub, enables power optimisation strategies that protect sites from overloads and reduce operating costs by leveraging off-peak electricity rates. This smart power distribution enhances operational efficiency and supports sustainability goals.

Scalable Infrastructure for Future Growth 

EO Charging’s platform is designed to grow with the needs of its customers, whether they are small fleets or large-scale operations. The scalable architecture ensures that businesses can expand their charging infrastructure seamlessly as their fleet electrification grows. Key to this scalability is EO’s ability to integrate with telematics, energy management systems, and eMobility service providers (eMSPs), enabling fleet operators to unlock new operational efficiencies, monetise assets through infrastructure sharing, and optimise fleet energy usage. 

Additionally, as commercial fleet operators often become industrial consumers of power, EO’s smart energy management capabilities ensure that energy demand never exceeds site capacity. By managing energy usage intelligently, businesses can avoid costly power overloads and maintain a stable supply.

A Complete Service and Support Solution 

EO’s integrated approach also includes comprehensive service support. The software and service elements are tightly aligned under a single Service Level Agreement (SLA), eliminating the confusion of multiple service providers, and ensuring quick, coordinated fault resolution. 

• 24/7 Remote Support: EO offers a global support team available around the clock, ensuring that help is always on hand to address any operational issues. 

• On-Site Services: In cases requiring physical intervention, EO provides on-site support through certified technicians to carry out reactive maintenance, preventive checks, and safety certifications.

Charge Assurance Beyond Hardware 

EO’s Charge Assurance Framework goes beyond hardware reliability, integrating software and services to ensure continuous uptime. From advanced monitoring and diagnostics to real-time fault resolution and energy management, EO delivers a comprehensive solution that ensures fleet operators can rely on their charging infrastructure to meet their operational needs. 

By providing a scalable, integrated platform that combines hardware, software, and dedicated service, EO Charging enables fleets to transition to electric vehicles confidently, with full charge assurance and operational reliability.

Partner with EO Charging for a Seamless Fleet Electrification Transition

EO Charging is ready to support Shell’s fleet customers in their transition to electric vehicles, delivering the reliability, scalability, and operational continuity needed for long-term success. With our proven Charge Assurance Framework, we ensure uptime rates exceeding 99.5%, seamless integration of hardware and software, and comprehensive service support. By choosing EO, Shell’s customers can confidently navigate the complexities of fleet electrification and unlock new opportunities for growth and sustainability. 

To learn how EO can tailor solutions for your fleet, contact Charlie Jardine, Founder & President, at charlie.jardine@eocharging.com